Private pickup, explained clearly.

Choose Richmond / Houston-area pickup in Your Loot before secure checkout. The storefront publishes only the general service area. Exact private instructions are delivered directly after payment and order confirmation.

Keep your Stripe receipt and order confirmation available. Any identity or handoff steps required for a specific pickup will be included in the private instructions.

A typical readiness window, hold period, and pickup-rescheduling policy have not been confirmed for publication. Do not travel until you receive direct ready-for-pickup instructions. Use the contact form if the timing needs to change.

An event can be selected only while it is published, pickup-enabled, not past, and before its cutoff. If those conditions are not met, event pickup remains disabled in the cart.

If an item appears damaged, keep the packaging, do not modify or use the item, and contact Lucky’s Loot promptly with the order number and clear photos. The owner must still approve the complete return window, eligibility rules, and remedy language before launch.

Custom engraving is not an active checkout option. Its pricing, turnaround, and return limitations remain unverified.